Bharati Vidyapeeth's

Institute of Management & Information Technology

Navi-Mumbai, Mumbai

Approved by AICTE New Delhi, Affiliated to University of Mumbai
NBA Accredited till June 2023.
DTE Code: MC 3162
Contact Us: 022-27578415, +918779669041,+918657008017, +918657008016
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Grievance Redressal Mechanism


Online Grievance Redressal System that allows Student, Staff and Parent to send their messages and complaints directly to college administration and get it redressed online in an easy, hassle-fee manner.

The primary objective of the grievance redressal system is to develop a responsive and accountable attitude among all the institute stakeholders in order to maintain a harmonious educational atmosphere in the institute.

The disposing of grievances, facilitates promoting cordial student-educator relationship and the system can be effectively used to sort out the grievances promptly and judiciously.


Grievance Redressal Mechanism shall not entertain the following issues:

  • Decisions of the Academic Council / Board of studies of the affiliating university and other academic / administrative committees constituted by the college.
  • Decisions with regard to award of scholarships / fee concessions / awards / medals.
  • Decisions made by college under the Discipline Rules and Misconduct.
  • Decisions of the competent authority on assessment and examination result.

Objectives of Grievance Redressal Mechanism

  • To support, those stakeholders who have been deprived of the services offered by the College, for which he/she is entitled.
  • To make officials of the College responsive, accountable and courteous in dealing with the stakeholders.


  • Redressal of Students' Grievances to solve their academic and administrative problems.
  • To co-ordinate between students and Departments / Sections to redress the grievances.
  • To guide ways and means to the students to redress their problems.

Grievance Procedure

The grievance procedure is a machinery to sort out the issues between stakeholders and college. It is a means by which a stakeholder who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is convinced to be discriminated is redressed. It involves a process of investigation in which 'Grievance Redressal Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias".

The students are ought to lodge their grievances in the prescribed form available at in the college website. The grievances can also be submitted in the drop box fixed at the entrance

The box has been open once in a month and grievances (if any) found then the convener in turn intimates the matter to the members of the cell for necessary action. Final report based on grievance received and resolved will be submitted to the Director & Principal and further course of action will be decided and the same shall be intimated. In case of any false or frivolous complaint, the cell may recommend appropriate action against the complainant.

Click here to Send Your Grievance

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